Privacy Policy

Merlin Software’s Website Privacy Policy


Merlin Software’s Commitment to Privacy

This Website Privacy Statement applies to the Website operated by Merlin Software Pty Ltd ABN 8500 8039 370 (Merlin Software) under the domain name “www.merlin” (Site). The information referred to in this Website Privacy Policy may be shared between members of Merlin Software and also with Merlin Software authorised dealers.

Your privacy is important to Merlin Software. To help you understand how Merlin Software works to protect your privacy, this notice explains its online information practices and the choices you can make about the way your personal information that you submit from the Site is collected and used.


The Information Merlin Software Collects

Personal Information

On some pages on the Site, you can make requests for information and send e-mail messages.

The types of personal information collected at these pages may include:

  • Name
  • Address
  • E-mail address
  • Phone numbers


On other pages on the Site, the web server at Merlin Software collects “cookies”. The purpose of these is to provide you with a customised service from a more effective website. A “cookie” is a text file that the Merlin Software web server places on your computer while you browse the Site. The Merlin Software web server can later retrieve these cookies if you visit again.

The Merlin Software web server allocates a cookie to each Internet browser that visits the Site. This cookie does not allow Merlin Software to collect any personally identifiable information about you. The Merlin Software web server uses this cookie:

  • to allocate an unique identification number to your Internet browser (although we cannot identify you from this information);
  • to identify pages you have accessed on the Site;
  • to determine if you have previously visited the Site;
  • to ensure that any customised settings that you made in a previous visit are retrieved.

If you wish to make full use of the Site, you should configure your Internet browser to accept cookies. If you do not, you will not have the benefit of some of these customised features.

General Information about your Visit to the Site

When you visit the Site even if your Internet browser is not configured to accept cookies, the Merlin Software web server makes a record of your visit and logs the following information for statistical purposes:

  • the IP address of your server;
  • your top level domain name (eg. .gov, .com, .org, etc);
  • the previous site that you visited;
  • the type of Internet browser that you are using.

Merlin Software will not attempt to identify users or their browsing activities without their consent. However in the unlikely event of an investiga


Use of personal Information

Merlin Software will only use personal information that you submit using the Site for the following purposes:

          • to answer any information request that you make;
          • if you choose to permit us to do so, to send you promotional and other information about Merlin Software, their products and services, either by e-mail or by some other means;
          • for security purposes;
          • to comply with any legal requirement.

If you complete an online form on the Site, Merlin Software will only receive the information you enter, if you actually submit the form. If you do not submit the form (for example if you log out of the form before submitting the information), the information you have entered on the form up to that point will not be received by the Merlin Software web server. However it may be stored by the Internet browser on the computer you are using, and you should check the settings on the computer you are using, especially if third parties can access it.

Merlin Software will not share any personal information that it collects from the Site with third parties without your consent unless:

          • it is required by law or for law enforcement;
          • it is necessary to implement the Merlin Software Website Terms of Use;
          • it is necessary to protect the rights or property of Merlin Software, any user of the Site, or any member of the public; or
          • it is necessary to lessen a serious and imminent threat to a person’s health safety or welfare, or a serious threat to public health or safety.

Merlin Software will not, without your consent, disclose or use the information for a secondary purpose except where that other purpose is related to the purpose for which you gave us the information, and there is a reasonable expectation that Merlin Software would disclose or use the information in those circumstances.

Failure to provide Merlin Software with requested personal information might restrict Merlin Software’ ability to deliver any requested information to you.


Security Measures

The Site does not provide facilities for the secure transmission of information across the Internet. Accordingly you should be aware that there are risks associated with transmitting information over the Internet, and that no one can guarantee that information passing over the Internet will not be intercepted or used by unauthorised third parties.

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information that it has collected from users of the Site, Merlin Software has put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.


Accessing and changing your Personal Information

You can access your personal information that Merlin Software collects online and maintains, by Contacting Merlin Software. Merlin Software uses this procedure to better safeguard your information.

You can ask Merlin Software to correct factual errors in your personal information by sending Merlin Software a request that credibly shows the error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.



Merlin Software is committed to providing individuals with a fair and responsive system for handling and resolving complaints about their privacy. If at any time you wish to lodge a complaint in respect of Merlin Software handling, use or disclosure of your personal information collected from the Site, you may notify Merlin Software of your complaint by Contacting Merlin Software. Merlin Software will endeavour to investigate and advise you of the outcome of any complaint within a reasonable time after receiving the complaint.


How to Contact Us

If you would like more information about this Website Privacy Policy, please Contact Merlin Software.


More Information about Privacy

If you are interested to know more about privacy issues and legislation in Australia we encourage you to visit the Australian Federal Privacy Commissioner’s website at


Acceptance and Amendments to Privacy Policy

You acknowledge and accept that any use you make of the Site indicates your acceptance of the Merlin Software Website Terms of Use and this Website Privacy Policy.

This is Merlin Software’s current Website Privacy Policy and replaces any Privacy Policy previously published on the Site. Merlin Software may revise this Website Privacy Policy by publishing the revised Website Privacy Policy on the Site. You are responsible for monitoring this page for a revised Website Privacy Policy. All changes to the Website Privacy Policy are effective from the date the revised Website Privacy Policy is posted on the Site, and the revised version of this Website Privacy Policy will supersede any earlier version. You agree that by doing this, Merlin Software has given you sufficient notice of the variation to the Website Privacy Policy.

You can review the most current version of the Website Privacy Policy at any time by visiting this page.


Version Number: 2.0

Date of Publication: 1/10/2020



Merlin Software

270 Grange Road

Flinders Park SA 5025

08 8354 1600



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