The Challenge

I first got to know Merlin and Cobalt Retail in another rural store so when it came to starting our own business, I knew it was the system for us.

The day-to-day functions of Cobalt Retail are easy to pick up and, with the help of Merlin’s software support team, completing other tasks that we found a little more challenging was never a problem. The team is outstanding. They know their system, they are courteous and are always willing to help. The training days have been invaluable in getting new ideas and learning more about the system’s capabilities, so we can extract more value for our business.

The Solution

Cobalt is a great system and saves us time. The scheduled reports function is a great time-saver and recently we purchased a Bluetooth scanner, which has really made stocktakes and random stock checks more efficient.

We would recommend Merlin and the Cobalt Retail system to any other retail business. It works well; it’s functional and practical. One of the biggest advantages compared to other systems is the customer support that comes with it.

The user group training days have been invaluable in getting new ideas and learning more about the system’s capabilities, so we can extract more value for our business.
Michael Bowden

Owner, Hills Farm Supplies

A word from Merlin

When Hills Farm Supplies was being set up as a new business, Michael approached us about the Cobalt Retail system. It had been recommended by CRT (Combined Rural Traders) and other users, and Michael was already familiar with it. As it was a new company, there was no system transition 

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Merlin’s software, hardware and support gives us peace of mind and lets us focus on our day-to-day retail business.

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The Cobalt system has many options at the point of sale that just make it easy to serve a customer.

Chris Wauchope

Managing Director, Far West Rural Supplies

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