Are all Cobalt Retail modules fully integrated?
Do I have to use all Cobalt Retail modules?
There’s some things my current system can’t do, how can I find out whether Cobalt Retail can?
Do you have a sample copy of Cobalt Retail I can download?
What is the easiest way for me to see Cobalt Retail and ask some questions?
Are all Cobalt Retail modules password protected?
How often do I need to back-up my system?
Can I get a list of all of the Cobalt Retail features?
Can I remotely access Cobalt Enterprise Server when on the road ?
Is your software capable of linking multiple stores with a Head Office?
Do I need to buy new computers to run Cobalt Retail?
What happens to my existing network?
Will my existing computers and other equipment still work with Cobalt Retail?
If I need more computer equipment, do I have to buy this from Merlin Software?
What is Cobalt Enterprise Server?
Do I need internet access?
Will I have to run only PC’s on my network, or can I run other hardware?
What happens if I lose internet access?
Is there a warranty on Cobalt Enterprise Server?
What happens if I have a power black-out?
If there is a problem with Cobalt Enterprise Server, can I continue trading?
Will my current computer support company be able to install Cobalt Retail?
Can I run Microsoft Office, Outlook (emails) and the Internet on Cobalt Enterprise Server?
Will it take long to install Cobalt Retail?
Can I transfer my data from my existing system?
Will there be any loss of trading when I change my system over?
How much training will I receive when Cobalt Retail is installed?
What happens if I have new staff down the track?
Can I get on-site training for all of my staff at once?
How can I practice what I’ve learnt?
How else can I get training?
As well as various one-on-one training methods, we hold regular group webinars and annual user group meetings, provide access to our helpdesk (via our website) for “How To” documentation on all system aspects, and have some short training videos available on our You Tube channel. Access to all of these are included in our monthly software fee.
Do you provide support contracts on a monthly or annual basis?
We also have a full knowledge base available via our website for users and conduct regular user meetings.