The user group training days have been invaluable in getting new ideas and learning more about the system’s capabilities, so we can extract more value for our business.
Merlin’s software, hardware and support gives us peace of mind and lets us focus on our day-to-day retail business.
The Cobalt system has many options at the point of sale that just make it easy to serve a customer.
Merlin Software is a family company at heart. We are proudly South Australian owned and operated and we pride ourselves on providing unparalleled and personalised customer service. Our clients are spread across Australia, from inner city retail stores, to rural suppliers in the outback, and some have been with us for more than 30 years.
Cobalt Retail has provided many businesses with the tools they need for success – and we have profiled a few of our clients here so that you can see what a difference Cobalt Retail can make.
Over the past 20 plus years Merlin have been an integral part in helping to build my business by offering great service, advice and software. Their hands on approach not only at a Head Office level but to our nationwide store group is what sets them apart from the opposition.
Mark Pedder – Managing Director Pedders Suspension
SANDERS H HARDWARE
After looking at software programs for nearly 2 years, some the price of a new Land Cruiser, I was recommended to speak to Merlin by a colleague in the hardware game.
From the outset, the team at Merlin have been easy to deal with and have been helpful with ongoing assistance, even outside of normal business hours. They are also happy to listen to our suggestions for future improvements.
The opportunity to set multiple layers of price levels and templates, as well as contract pricing has assisted in better margins. We recently expanded the business to 2 sites and the Software transition went all according to plan with the thorough planning by Merlin.
Steve Sanders – Managing Director, Sanders H Hardware & HR Sanders
TAFCO RURAL SUPPLIES
We installed the Merlin program in 2010, we are now completely satisfied that we made the correct decision. It is a great fit for our business and very user friendly. Merlin support is always on hand if any issues need solving or fixed.
Tony Vaccaro – Managing Director TAFCO Rural Supplies Victoria
The Merlin program works wonderfully across the board for our business and their support for us in using their system is exceptional.
Keli Loeskow – Managing Director Sunfam Queensland
The Merlin Support Team has been very helpful and thorough regarding bringing any old information across, and provided as much training as we needed. I still make contact and get help whenever I need it. Cobalt Retail has given us great benefits – the bank reconciliation is all current, live and up to date which saves a lot of time with most of our customers paying by direct credit.
It’s also much easier to reverse things with the auto credit function. I would recommend the all-in-one program; it is a real time saver with less errors and more efficiencies. Having reports directly emailed each day saves the directors a lot of time as well.
Sally Wakefield – Director Kober Victoria
TOTAL ANIMAL SUPPLIES
Cobalt has completely changed the way that we do business. Our old system was unreliable and gave us no scope to expand but since switching to Cobalt, our company has grown from just 2 staff members to 20 employees! Cobalt is easily adaptable and its Tutor System enabling live practice with reliable back-up support gave us more time to chase sales and develop our business.
We love Cobalt – it is the best supported software system we’ve used, with friendly staff who always go above and beyond to solve your problems. It’s easy to learn and a fantastic support, you won’t look back!
Michael McDonald – Managing Director Total Animal Supplies Victoria