The company’s next strategic move was to develop a comprehensive retail management system built around the Merlin engine and its sound reputation. The decision to utilise a centralised computing system was driven by Merlin Software’s desire to anticipate the needs of its busy clientele.

Advantages of Centralised Computing Systems

Centralised systems have several advantages over traditional thick client computing systems. One of the primary benefits is the server-client architecture, which significantly reduces the computational load on the devices accessing the system. This leads to a more cost-effective solution for the end user, who no longer requires the most recent or highest specification desktop PC to run a powerful program. Instead, they can consider more budget-friendly options, such as thin or smart clients.

Secondly, centralised systems are inherently simpler. All processing and data storage are handled by the server. As long as the server has sufficient power, it can process all the data that would typically be processed by the user’s computer. This ensures that the software performs equally well on, for example, the latest model device or an older laptop.

Another advantage of centralized systems is that they can be managed and monitored from a single point: the server. This simplifies troubleshooting, leading to quicker resolutions for clients facing issues.

Finally, centralised systems can be scaled up or down depending on the users’ needs. If a single site expands, the server can be upgraded or paired with a second server, without calling for any change to how the system actually operates.

Rise of the Cobalt Retail Management System

Recognizing these benefits, we initiated the development of the Cobalt Retail Management System (RMS), which would incorporate the original Merlin Business System as the core of the new centralized platform. In addition, Merlin Software Pty Ltd started providing the Cobalt Enterprise Server (CES) in every on-premises software agreement. CESs are proprietary Merlin Software hardware specifically designed for the Cobalt RMS and are fully warranted for each agreement. We ensure that Merlin Software’s clients never bear the cost of a CES; in the rare event of a malfunction, we replace the server and transition the business to a virtual environment to ensure uninterrupted trading until the new hardware arrives.

Cobalt Enterprise Servers and Cybersecurity

CESs provide a highly secure foundation for a retail management system. Merlin Support continuously monitors them to ensure smooth operation. They offer complete cybersecurity, as they are inaccessible via standard web browsers and communicate via private protocols. To date, a CES has never experienced a data breach.

Merlin Software Pty Ltd remains an independently owned, Australian family business that is committed to providing the best software solutions to small businesses. We have grown from a consulting service to a software development and distribution business, but we have never lost sight of our original vision and mission: