After looking at software programs for nearly 2 years, some the price of a new Land-cruiser, I was recommended to speak to MERLIN by a colleague in the hardware game. From the outset, the team at Merlin have been easy to deal with and have been helpful with ongoing assistance, even outside of normal business hours. They are also happy to listen to our suggestions for future improvements. The opportunity to set multiple layers of price levels and templates, as well as contract pricing has assisted in better margins. We recently expanded the business to 2 sites and the Software transition went all according to plan with the thorough planning by Merlin.
Over the past 20 plus years Merlin have been an integral part in helping to build my business by offering great service, advice and software. Their hands on approach not only at a Head Office level but to our nationwide store group is what sets them apart from the opposition.
We installed the Merlin program in 2010, we are now completely satisfied that we made the correct decision. It is a great fit for our business and very user friendly. Merlin support is always on hand if any issues need solving or fixed.
The Merlin program works wonderfully across the board for our business and their support for us in using their system is exceptional.